Return & Refund Policy

This Return & Refund Policy applies to every purchase made on www.rexcy.in, including subscription plans, credit packs, and pay-per-use image generations.

• It forms part of our Terms & Conditions. Where the two differ on refunds, this policy governs.
• It applies to all users, whether you purchase as an individual or on behalf of a business.
• Nothing in this policy limits rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law.

Rexcy is a software service delivered entirely online. There is no physical product to ship back, so a conventional "return" does not apply.

• Access to paid features and credits is granted immediately after a successful payment.
• Generated images, descriptions, and captions are delivered instantly to your account and can be downloaded straight away.
• Because delivery is instant and irreversible, refunds are handled as monetary or credit reversals rather than product returns.

We review every refund request individually and approve it where any of the following applies.

• Duplicate payment: you were charged more than once for the same subscription or credit pack.
• Failed delivery: your payment succeeded but the plan, credits, or purchased feature was never activated on your account.
• Verified service fault: a confirmed defect on our side prevented you from using the Service for a sustained period, and support could not resolve it.
• Unauthorised charge: a payment was made from your account without your authorisation and reported to us within 15 days.
• Cancellation within the window: you cancel a paid plan within 15 days of purchase and claim back the unused balance, as set out under Subscription Refunds below.

Credits are deducted when an AI generation starts. We restore credits automatically when a generation does not deliver a usable result.

• If a generation fails due to a system or processing error, the credits used are returned to your wallet automatically.
• If credits were deducted but no output was delivered and the balance was not restored, contact support@rexcy.in and we will credit your wallet.
• Credits restored to your wallet are not exchangeable for cash and remain valid for the life of your account.
• Dissatisfaction with the creative outcome of a successful generation is not by itself grounds for a credit reversal — AI output varies, and we encourage using the Free plan to evaluate quality first.

The following are outside the scope of refunds except where Indian law requires otherwise.

• Credits already consumed by successful image generations, enhancements, or content generation.
• Subscription time already elapsed in the current billing period.
• Requests made more than 15 days after the charge, other than duplicate or unauthorised payments.
• Accounts suspended or terminated for breach of our Acceptable Use Policy.
• Downtime or feature loss caused by third parties, including Meta, Instagram, or payment gateways.
• Change of mind after credits from the billing cycle have been substantially used.

Cancel a paid plan within 15 days of purchase and we refund what you have not used. The amount is calculated as: amount paid, minus Rs 16 for every image already generated, minus a 10% platform fee.

• Images already generated are charged at a flat Rs 16 each. This rate is higher than the per-image price your plan works out to, because cancelling forfeits the volume discount that came with committing to the plan.
• The 10% platform fee is calculated on the amount originally paid. It covers the payment gateway's cut, which is not returned to us when a refund is issued.
• The exact figure is shown to you before you confirm, on the Billing & Credits page under Cancel Plan & Refund. Nothing is cancelled until you confirm it.
• A refund is never negative. On a heavily used plan the Rs 16 per-image charge can add up to more than you paid — in that case the refund is zero. You are never billed for the difference.
• Cancelling stops the plan immediately. Credits already in your wallet are not taken back — the images you generated are accounted for in the calculation instead.
• Credit top-up packs are consumable and carry no cancellation right. Only plan purchases can be refunded.

Email support@rexcy.in from the address registered on your Rexcy account with the subject line "Refund Request".

• Include your registered email, the payment or order ID, and the date and amount of the charge.
• Describe the reason for the request and attach screenshots or error messages where relevant.
• We acknowledge every request within 2 business days.
• We may ask for additional detail to verify the charge, and we complete our review within 7 business days of receiving it.
• You will receive our decision in writing, with reasons if the request is declined.

Approved refunds are returned through the original payment method using our payment gateway. We cannot redirect a refund to a different account or instrument.

• Approved refunds are returned to your original payment method within 2-3 business days.
• We acknowledge every request within 2 business days and complete our review within 7 business days.
• You can track the status of a request on the Billing & Credits page at any time.
• The final settlement time is controlled by your bank or payment provider and is outside our control.
• Refunds are issued in the original currency of the transaction. Any currency-conversion difference or bank charge is borne by the payer.

Refund amounts are calculated on the value actually collected from you.

• GST and other applicable taxes collected on a refunded amount are refunded along with it.
• A 10% platform fee is deducted from every plan cancellation refund, calculated on the amount originally paid. It covers the payment gateway's cut, which the gateway keeps even when a payment is refunded.
• A revised invoice or credit note is issued for every processed refund.

Please contact us before raising a dispute with your bank — most issues are resolved faster directly.

• Raising a chargeback without contacting support may lead to suspension of the account while the dispute is investigated.
• We share transaction logs, delivery records, and usage history with the payment gateway when responding to a dispute.
• If a dispute is resolved in your favour, the amount is returned by the gateway and we do not issue a second refund for the same charge.

We may revise this Return & Refund Policy to reflect changes in our pricing, features, or legal obligations.

• The Last Updated date at the top of this page always reflects the current version.
• Material changes are notified by email or in-app notice before they take effect.
• The policy in force on the date of your purchase governs that purchase.

For any question about a charge, a refund, or this policy, reach out to our support team.

• Email: support@rexcy.in
• Website: www.rexcy.in
• Company: Briston Technologies
• Location: Coimbatore, Tamilnadu, India.