Cancellation Policy

This Cancellation Policy explains how you can end a paid plan or close your Rexcy account, and the circumstances in which we may suspend or terminate access.

• It applies to all subscription plans, auto-renewals, and account closures on www.rexcy.in.
• It should be read together with our Terms & Conditions and Return & Refund Policy.
• Within 15 days of purchase, cancelling and claiming a refund are a single action — confirming the cancellation files the refund request automatically. See the Return & Refund Policy for how the amount is calculated.

You can cancel a paid plan yourself at any time. No phone call or approval is required.

• Open Rexcy Studio and go to Billing & Credits, then the Cancel Plan & Refund section.
• Review the refund breakdown shown there — amount paid, images already generated, and the platform fee — then choose Cancel plan and confirm.
• The exact refund amount is shown before you confirm. Nothing is cancelled until you do.
• If you cannot access your account, email support@rexcy.in from your registered address and we will cancel on your behalf.
• There is no cancellation fee and no minimum contract term on monthly plans.

A cancellation inside the 15-day window ends the plan straight away, because you are being refunded for the part you did not use. Cancelling outside that window simply stops the plan from renewing.

• Within 15 days of purchase: the plan ends immediately on confirmation and a refund request is filed for the unused balance.
• After 15 days: no refund is due, and the plan runs to the end of the period you already paid for.
• Either way the account moves to the Free plan once the paid plan ends, and no further charges are made.
• Credits already in your wallet are not taken away on cancellation — the images you generated are charged for in the refund calculation instead.
• You can track the status of a refund request on the Billing & Credits page at any time.

Paid plans renew automatically so your workflow is not interrupted. You stay in control of that renewal.

• Monthly plans renew every month and annual plans every year on the anniversary of your purchase.
• Renewal is charged to the payment method saved with our payment gateway.
• We send a reminder to your registered email before an annual renewal is charged.
• Turning off auto-renewal keeps your plan active for the remainder of the period and stops it from renewing.
• If a renewal payment fails, we retry it for a short grace period before downgrading the account to Free.

Your work stays available on the Free plan, within its limits.

• Projects and generated images created during the paid period remain accessible after the downgrade.
• Paid-only features such as unlimited projects, API access, and priority support are withdrawn at the end of the period.
• Credits already in your wallet stay yours and remain spendable after cancellation — a refund settles the unused portion in money, not by clawing credits back.
• Download anything you need before your paid period ends.
• Scheduled Instagram posts that have not yet been published may not run once paid features are withdrawn.

If a lower tier suits you better, downgrade rather than cancel and keep your paid features running.

• Downgrades are scheduled and take effect at the start of the next billing cycle.
• You keep the features and credits of your current plan until then.
• The new, lower rate applies from the next cycle onward — no refund is issued for the current one.
• You can reverse a scheduled downgrade any time before it takes effect.

Credits are reserved when an AI generation starts, so cancelling mid-run is treated differently from cancelling a plan.

• You may close or navigate away from a running generation, but processing that has already started may complete on our servers.
• Credits for a generation that completes successfully are not returned, even if you no longer want the result.
• Credits for a generation that fails or is stopped by a system error are restored to your wallet automatically.
• Scheduled Instagram posts can be cancelled from the scheduling screen up until their publish time.

Account deletion is permanent and goes further than cancelling a subscription.

• Request deletion from account settings or by emailing support@rexcy.in from your registered address.
• Cancel any active paid plan first — deleting an account does not by itself trigger a refund.
• Deletion removes your projects, uploaded images, generated output, and connected Instagram authorisation.
• We complete deletion requests within 30 days, retaining only records we are legally required to keep, such as invoices.
• A deleted account cannot be restored, and remaining credits are forfeited.

We may suspend or terminate access in limited circumstances, set out in our Terms & Conditions.

• Breach of our Acceptable Use Policy may result in immediate suspension without notice or refund.
• Non-payment after the retry grace period leads to downgrade or suspension of the account.
• If we discontinue the Service entirely, we give at least 30 days' notice and refund the unused portion of any prepaid plan.
• Where a suspension is not the result of a breach, you will be given a reasonable opportunity to export your content.

We may update this Cancellation Policy as our plans and features evolve.

• The Last Updated date at the top of this page always reflects the current version.
• Material changes are notified by email or in-app notice before they take effect.
• Continued use of a paid plan after a change takes effect constitutes acceptance of the revised policy.

If you need help cancelling, or something in this policy is unclear, contact our support team.

• Email: support@rexcy.in
• Website: www.rexcy.in
• Company: Briston Technologies
• Location: Coimbatore, Tamilnadu, India.